Refunds and Cancellation Policy

Refunds and Cancellation Policy for Hotel Golden Orchid, Itanagar, Arunachal Pradesh, India

  1. Cancellation Policy:

    • Cancellations made 2 days or more prior to the scheduled arrival date will receive a full refund.
    • Cancellations made within 1 days of the arrival date will be subject to a charge equivalent to one night’s stay.
    • No-shows and early departures will be charged the full amount of the reservation.

    Refund Process:

    • Refunds for cancellations will be processed to the original form of payment within 4-7 business days after the cancellation request is approved.
    • The refund amount will be credited back to the guest’s credit card or bank account used for the original transaction.
    • Guests should note that refunds for payments made by credit card may take longer to appear on the cardholder’s statement due to bank processing times, which can vary depending on the issuing bank.
    • If there are any delays or issues with the refund process, guests are encouraged to contact our customer service team promptly for assistance.
    • It’s important to ensure that the contact details provided during booking are accurate to facilitate smooth communication regarding the refund status.

    Modification Policy:

    • Modifications to bookings, including changes to the arrival or departure dates, room types, or guest names, are subject to availability.
    • Modifications may result in rate changes, and any additional charges will be applied to the credit card on file.

    Force Majeure:

    • In the event of circumstances beyond our control, such as natural disasters, government regulations, or acts of terrorism, we reserve the right to modify or cancel bookings without penalty.
    • Guests will be notified of any changes as soon as possible, and alternative arrangements will be offered where feasible.

    Contact Information:

    • Guests may contact us with any questions or concerns regarding refunds and cancellations:

    By making a reservation with Hotel Golden Orchid, guests acknowledge that they have read, understood, and agreed to abide by the above refunds and cancellation policy.